Is your workday filled with the same story: customer inquiries, order handling, administration, training, development and improvement of customer service?
These are heavy burdens that eat up your time. At Kronemedia , we take care of your inquiries so you can spend your time on what really matters. While you continue to build your business, we make sure that your customers are more than satisfied.
+500k
Answered inquiries
+13
Collaborator
+6
Years of experience
+$100k
Preserved in circulation
Make customer service a growth engine – not an expense
Most companies see customer service as an expense – we make it an investment that pays for itself .
Service & Sales
We don't just solve problems – we find upsell opportunities, prevent returns/refunds, and turn one-time customers into loyal customers.
Results we have created
+500,000 customer inquiries for over 10 SaaS & e-commerce brands.
Refunds reduced by up to 25%
CSAT increased to 85–99%
Response time reduced by 40%
Upsell in 7–18% of inquiries
E-commerce tools & platforms
From setting up systems, tools, integrations, ticket system, telephone, chat, communication - We know the best.
360° customer service
We answer emails, chat, phone, social media, Trustpilot and handle orders, logistics and other ad-hoc tasks – always with a focus on creating loyal customers who buy again and again.
Extended opening hours
Monday to Sunday 8:00 AM–8:00 PM – with the option of Sunday and night support when your business needs it.
Focus on loyalty and growth
We help you create customers who don't just buy once, but return again and again.
Apps we master for your business
What Our Customers Say About Us
How does the collaboration start ?
Analysis & Strategy
We start with a kick-off meeting where we review your setup, needs and goals.
Tools and channels
Integrations and workflows
Customer journey and guidelines
We quickly identify areas for improvement and present solutions that optimize customer service , increase upsells and reduce refunds.
Setup & Integration
We set up or optimize your systems so that everything runs efficiently and can be scaled:
Helpdesk, Zendesk, Gorgias , etc. – a complete solution for email, chat, SoMe and telephone
AI , Automate simple inquiries
Telephony e.g. AirCall
Internal communication: Slack & Notion
Integrations: Direct connection to webshop and logistics
Training & Onboarding
We hold a meeting where we delve into your company, products and processes.
We review:
Products and guides
Materials and guidelines
Order handling and customer service flow
From this, we build an internal wiki and training material . This is followed by an intensive training period (approximately 1 month), where the team is thoroughly trained and closely monitored until they are fully operational.
Operation & Optimization
We don't stop after startup – we ensure continuous quality and development.
We adjust our efforts based on your KPIs, focusing on:
Upsell
Fewer returns
Quality in customer dialogue
Trustpilot & SoMe feedback
Monthly evaluations
You get live dashboards with response times, case numbers, CSAT, etc. - a full overview, all the time.
About KroneMedia
Who are we & The story behind it?
Our history
Kronemedia was founded by Oktay C. Atici, who with more than 7 years of experience in customer service has worked his way up through all layers. From the front line to becoming the customer service manager for an international e-commerce company.
In his role as manager, Oktay was responsible for results and key figures, but also for recruiting, training and developing employees. The task was to optimize workflows, implement new systems and ensure high customer satisfaction.
During this period, the codes were cracked and countless hours were spent developing and improving all aspects of customer service. The intense process of optimizing workflows and creating concrete results led to a realization: this knowledge and experience should benefit more people.
This realization was the starting point for Kronemedia, which today delivers complete customer service solutions to e-commerce brands and SaaS companies.
Who are we?
Today, Kronemedia consists of a dedicated team of Danish employees. In addition, we have an international team of permanent employees who work from home, and together we cover a wide range of languages – including German, French, Swedish, Dutch, Turkish and English.
For us, community is incredibly important. We strongly believe that happy employees create happy customers.
Our basic philosophy is simple: if we can make our team smile, they can make your customers smile too.
Customer service is therefore not just about solving problems, but about creating strong relationships. Sometimes a problem cannot be solved, and here it is the personal relationship that counts.
More than just support
For us, customer service is a strategic part of your business. Our primary goal is to give you, as a partner, total peace of mind in your everyday life and to ensure that your customers are in the best hands, while we work to reduce refunds, increase customer satisfaction and create additional sales.
We measure, analyze and create strategies to constantly develop your customer service. Through data, we identify weak points and set a clear strategy for how they can be optimized. We know the different tools on the market and know what works when.
You get full overview and flexibility with a dedicated team that understands what it takes to run a webshop in practice. We get to know your business and treat your customers as if they were our own.
THE ADVANTAGE OF CHOOSING KRONEMEDIA .
Economic Growth
We see customer service as a revenue opportunity. Our team is trained in upselling, meeting booking and sales, so every inquiry can increase your revenue.
Free up time
Let us handle your customer service so you can focus on what drives your business – like sales, development and strategy.
Scalable and flexible solution
Whether you need help during peak times or ongoing support, we adapt to your business needs.
Experience & Expertise
With experience and overview, we handle inquiries quickly, professionally and with the right tone that creates security and trust.
Order handling
Reduce returns & refunds
InternationalCustomer Service
We can answer inquiries in 5+ languages
AI &Automations
We work with some of the best AI and automation tools on the market. This gives you faster answers, fewer errors
Social Media & Trustpilot
We handle your Trustpilot and SoMe inquiries professionally.
We increase your Trustpilot score - respond to reviews and comments - and strengthen trust in your brand
MORE THAN
+5 LANGUAGE CREATORS
We help companies globally with customer service across many countries and languages, so you can build strong relationships regardless of market. Our permanent team speaks fluent Danish, French, Swedish, English, German, Turkish & Dutch.
This diversity is one of our strengths, as it allows us to serve our customers in their own language. All our employees undergo at least a month of training, where they gain insight and training within their professional areas .
Every morning we start the day with morning briefings led by our team leader.
Here we discuss updates, news, and strategies to ensure we are on the same page and ready for the day.
Whether our employees work in our office or from home, these briefings are an important part of our daily routine and contribute to a cohesive team environment.
