An inquiry means that we respond to an entire interaction with the customer. This means that if a customer responds to our email and still has questions that have not been resolved, this continued communication will also be included under the same inquiry. There will be no additional charges for additional messages within the same interaction until the customer's questions have been fully answered and resolved.

Through years of practical experience, we have worked purposefully to turn customer service from a cost into a source of revenue. We have tested various strategies and methods, and today we work based on well-documented guidelines that ensure higher customer satisfaction, fewer refunds, increased loyalty and additional sales – all through professional and structured customer service.

Our customer service services include telephone support, email correspondence, live chat support, social media management and more. We tailor our services to your specific needs and goals.

We measure quality through a number of key performance indicators (KPIs), including response time, customer satisfaction, first-time resolution, and error rate. We also collect customer feedback for continuous improvement.

Our employees undergo extensive training, including product training, communication skills and customer interaction, which takes 1 month. We ensure that they are well equipped to deliver professional service.