Brands & Cases
Customer service for mobility users in Denmark and globally
TIER is a leading micromobility provider in Europe, offering e-scooters, e-bikes and e-mopeds for rent in major cities across the continent. The company has a strong technological platform and extensive operations, where users can access sustainable transport solutions in urban areas via an app.
During the summer months, when demand for mobility solutions is highest, TIER needed extra capacity and local presence for their support – especially in the Danish and British markets.
Kronemedia's role in support
Kronemedia was brought in as an external partner with responsibility for handling inquiries from Danish and English-speaking users. We have functioned as an integrated part of TIER's customer service, with access to their systems and platform.
Our task was to:
Provide live telephone support to users who experienced issues while using the vehicles
Help with technical challenges, subscriptions, locking, refunds and gift cards
Conduct vehicle checks via GPS access and remote control
Ensure fast, precise and friendly customer dialogue in Danish, German, English, Turkish and Arabic.
The customer service task differed from traditional e-commerce support by being closer to the user's immediate needs and experience in the physical world – for example, problems in the middle of the street, where calls were made in real time.
TIER already had a well-established support setup. Our role was to add local presence and ensure high quality and availability in the markets where the need was greatest during the peak season.
Successful onboarding of Danish car dealers for 2trde
Solution: Onboarding, sales & customer service
How we helped German 2trde win the Danish market?
At the beginning of 2025, the German car auction platform 2trde faced a classic challenge: How do you build trust and gain a foothold in Denmark – a market where relationships and local presence are crucial – when you are new and international?
2trde is an innovative B2B car auction platform that connects professional car dealers and car dealerships across Europe. The platform makes it easy to buy and sell cars across borders – with a focus on efficiency, transparency and better sales prices.
To establish itself in Denmark, 2trde entered into a partnership with Kronemedia. The task was entrusted to Jonas from our team, who today handles the entire Danish effort. He is responsible for the targeted onboarding of Danish car dealers – from first contact and presentation of the platform to registration, activation and ongoing support.
Our work includes direct outreach via phone, tailored email campaigns and personal dialogue to understand the dealers' needs and ensure a smooth start-up. We also handle customer service, send out car lists and support the sales process from start to finish.
Results after less than 2 months:
150+ Danish car dealers have been invited and introduced to the platform
Active sales: Several retailers have already completed transactions via 2trde
Fast onboarding: Average startup time reduced to just 3-4 days
With Jonas at the helm, Kronemedia continues to work on expanding the network of active Danish dealers – and strengthening 2trde's position in the Danish market.
Local support for Denmark – under their existing set-up
VidaXL is a Dutch e-commerce company headquartered in Venlo. They sell a wide range of products within home, garden, DIY, sports and leisure – and have millions of customers across Europe.
VidaXL has a large, internal customer service department that manages the overall support strategy, workflows and customer management across markets.
Kronemedia's role in Denmark
In Denmark, Kronemedia functions as a supplementary, local support link – not as the full customer service department.
Our task is to:
Respond to inquiries from Danish customers via email, chat and telephone
Ensure correct handling based on VidaXL's established procedures and guidelines
Offer local communication in Danish to facilitate the customer experience
We have no influence on processes, policies or strategic decisions in customer service. Our role is to be present locally and execute within the framework of VidaXL's systems and methods.
Customer service for Lampimania
Personal and efficient
support for e-commerce customers
Lampimania is a leading online retailer of lighting and designer lamps based in Slovakia, delivering to customers throughout Europe. With a wide range of both functional and decorative lamps for private and commercial customers, the company has built a strong position in the market.
Kronemedia's role in support
As an external partner, we were responsible for Lampimania's customer service in Danish, Swedish, English and German, and handled inquiries via email, phone and chat. Our task was to deliver fast response times, clear answers and a personal service that matched the company's brand.
Our tasks were to:
Answer questions about delivery times, product selection and returns
Ensure fast, professional and empathetic customer dialogue
Offer multilingual support in Danish, Swedish, English and German
Optimize workflows to reduce response times and improve customer satisfaction
Through close collaboration and continuous optimization, we have helped Lampimania raise their service level, create more loyal customers and strengthen their online reputation. The result has been fewer complaints, faster processing and stronger customer relationships across markets.
From strong customer service to profitable department
Desenio is a leading Nordic e-commerce company selling modern posters and frames to design-conscious customers across Europe. The range ranges from popular art prints to personalized posters where customers can add their own photos or choose designs to mark special events.
Although Desenio already had strong customer service results, the goal of the collaboration with Kronemedia was to take the next step: to develop customer service from a support function into a profitable department.
Our task
Kronemedia has collaborated with Desenio to:
Manage order flow, delivery and complaints
Respond to customer inquiries via phone, email, chat and social media (including Trustpilot)
Provide multilingual support in Danish, Swedish, Norwegian, English and German
Optimize workflows via Intercom as the primary customer service system
Implement processes for upselling, retention and reduction of refunds
Results
Over the period of cooperation, Kronemedia has handled 60,000+ customer inquiries.
Reduced response times and increased first-time resolution rate
Prevented unnecessary refunds through better problem resolution
Created additional sales directly in the customer dialogue, which has made customer service a profitable department
Strengthened customer loyalty and ensured a consistently high service experience across markets.
Onboarding of Danish car dealer for Cardino
Cardino is a German tech company headquartered in Berlin. They operate a digital B2B platform where car dealers across Europe can buy and sell used cars via auction and wholesale.
Cardino was already present in the Danish market, but wanted to strengthen its presence and activate more car dealers.
Kronemedia's role in Denmark
In Denmark, Kronemedia acts as an external, local partner with a focus on onboarding, support and sales dialogue. We used systems such as Hubspot, Aircall, Slack, Airtable and Gmail.
Our task is to:
Contact and onboard Danish car dealers via phone and email
Ensure correct creation and activation based on Cardino's procedures
Provide local customer service in Danish, including technical support and payment inquiries
Escalate relevant cases to internal teams at Cardino
Create and maintain sales dialogue with a focus on relationship and follow-up
Our role is to be present locally and execute within the framework of Cardino's existing systems and methods.
Customer service for MYKA personal support for jewelery customers i
the whole world
Customer service for MYKA – personal support for jewelery customers worldwide
Myka is an international jewelry company known for handmade, personalized jewelry that can be customized with engravings and design choices. Through their e-commerce platform, they sell directly to customers worldwide and require fast, multilingual support with a focus on a safe and personalized experience.
Kronemedia's role in support
As a partner, Kronemedia handled MYKA customer service via the Zendesk ticket system and worked across channels to ensure short response times and high quality.
Our tasks were to:
Provide support via phone, email, social media, and live chat
Answer questions about orders, engravings, returns, delivery and products
Optimize response times and strengthen MYKA's online reputation
Handle order management, logistics and ad hoc tasks
Ensure reduction of refunds and returns
By focusing on the personal aspect of each inquiry, we have strengthened customer satisfaction, improved response times and increased Myka's visibility in a competitive online market.
Meeting booking and lead generation for Caretronic – Contacting decision-makers in the care sector
Caretronic is an international supplier of advanced call and communication systems for nursing homes, hospitals and healthcare institutions. With over 60 years of experience, they create solutions that improve workflows, increase safety and strengthen communication between staff and residents.
Their innovative systems, such as interactive display terminals, mobile applications and modern call buttons, allow nursing homes to optimize both documentation and service - for the benefit of residents' safety and staff efficiency.
Our task
Kronemedia was tasked with establishing contact with decision-makers in the Danish care sector and presenting Caretronics' solutions in a way that matched local needs.
We started with an in-depth analysis of the market and developed a targeted strategy with a focus on nursing home managers and purchasing managers in municipalities and private nursing home chains.
Using personal outreach via phone and email, we presented the systems' value, including improved workflow, faster response time, and better resident experiences.
Results
50+ meetings booked with nursing homes and decision-makers throughout Denmark
Direct dialogue with municipalities and private operators
Greater awareness of Caretronics technology in the Danish care sector
Meeting booking has been a central part of Caretronic's strategy to build relationships and create a solid foundation for future collaborations in Denmark.
Meeting booking for clock-based time systems & alarm systems for Danish schools
Eltime is one of the Nordic countries' leading suppliers of time, sound and power systems. The company has been delivering advanced time management solutions and reliable alarm systems to schools, municipalities and institutions for decades. With products that combine precision, security and ease of use, Eltime has become a trusted partner for public and private educational institutions throughout the Nordic region.
Our task
Eltime wanted to strengthen its presence in Denmark and find new potential customers within the primary target group: elementary and private schools. Kronemedia was responsible for a complete marketing effort that started with an in-depth analysis of the Danish market.
We identified potential leads, developed targeted contact lists, and created an effective script for meeting booking.
This is how we did it
We focused on decision-makers at public and private schools, typically school management and technical managers.
We also contacted municipal purchasing and operations managers who manage the security and operation of the schools' systems.
Results
Booked meetings with over 80 schools in Denmark
Established dialogue with more than 30 municipalities about Eltime's solutions
This effort has given Eltime direct access to their target group and opened the doors to future collaborations with Danish educational institutions.