Outsource your customer service – for more satisfied customers and better business results
- Oktay Cagri Atici
- Oct 26
- 3 min read
At Kronemedia, we don't believe customer service should be a cost factor—we see it as a growth driver. We help companies provide professional support via phone, email, chat, and social media—in multiple languages, every day, year-round.
When you work with us, you don't just get a call center. You get an experienced Danish team that acts as a natural extension of your business, ensuring every customer feels seen, understood, and supported quickly.
What we do at Kronemedia
We work with webshops, SaaS companies, and B2B brands that want to take their customer contact, sales, and support to the next level.
Outsourcing customer service
We handle all your customer inquiries by phone, email, chat, and Trustpilot—just as if we were part of your company. By reducing response times and eliminating repetitive inquiries from your internal team, we free up more time for what creates value: operations, sales, and growth. The result is happier customers, lower churn, and better workflows.
Multilingual support
Customers buy where they are understood. That's why we offer customer service in Danish, German, Dutch, Turkish, and English. This allows you to expand into new markets without having to build an internal support team. Our employees not only speak the language but also understand the culture and customer expectations.
Telephone answering and reception
No customer has to wait in line. Our Danish receptionists answer calls with a smile and ensure you don't lose any potential customers—even during vacation periods, illness, or peak times . We ensure that every inquiry is answered promptly and professionally.
Meeting booking and telemarketing
We don't just make phone calls—we build relationships. Kronemedia supports B2B companies with appointment scheduling, lead qualification, and follow-up, so your sales reps only spend time on positive contacts. Our approach is based on empathy, timing, and strategy—not on factual scripts.
B2B onboarding and market activation
For international companies, we act as your local team in Denmark. We support German and Dutch brands, among others, in onboarding Danish retailers, activating accounts, and building relationships that generate real sales. A good example is our collaboration with 2trde, where we were responsible for the entire Danish office, onboarding, and customer support.
Measurable results
Over 500,000 inquiries processed across industries
Customer satisfaction (CSAT) of 85–99%
Up to 25% fewer refunds within 30 days
Upselling in 7–18% of all inquiries
We work for brands like Desenio, MYKA, TIER, Cardino, Eltime, and Caretronic – and deliver documented results every month.
Why companies choose Kronemedia
30-day performance guarantee – otherwise we will refund your entry fee
Professional support in several languages
Tailor-made solution for your industry
Opportunity for a 15-minute free review of your current setup
Our philosophy is simple: We care for your customers as if they were our own.
Customer service as a competitive advantage
Customer service shouldn't be a cost factor. It should build trust, upselling, and loyalty. At Kronemedia, we transform your support into a competitive advantage – with qualified staff, modern technology, and an entrepreneurial mindset.
We believe that the best customer experiences are created by people – and that the right dialogue can make the difference between a one-time purchase and a lifelong customer relationship.
Book a free consultation
Want to learn how we can improve your customer service in just 30 days? Book a free consultation today and receive a customized plan to help you shorten response times, increase satisfaction, and drive growth through better customer service.
Comments